A Bedford Regional Medical Center organizational commitment is to meet or exceed expectations and create an exceptional experience for the patient and their family that results in industry leading levels of patient satisfaction. To monitor achievement of this goal, BRMC measures patient satisfaction in the following departments: Med/Surgical, Outpatient Surgery, Emergency Department, Rehab (PT, OT, Speech), and Diagnostics (Lab, Radiology).
To measure the satisfaction of patients, BRMC contracts with an independent company to conduct a telephone survey. In addition to the questions included in the survey the callers capture narrative comments from patients in response to open ended questions. The results, including the narrative comments, are delivered to the hospital.
Our Most Recent Patient Satisfaction Scores : 2007
(Number represents percentage of patients satisfied with their care at BRMC)
| Med/Surg | 97.3% |
| Emergency Dept | 91.5% |
| Surgery | 96.1% |
| Diagnostics | 99% |
| Rehab | 96% |
| Total | 96% |
